Cancelling Pro
- Cancel any time from your account page, or by emailing support@typeclean.com.
- Cancelling stops future renewals. Your Pro access continues until the end of the period you have already paid for — you are not cut off on the day you cancel.
- After that, your account reverts to Free. Nothing is deleted: your prompts, personas and settings stay, and you keep 100 free generations per day.
Refunds
Pro subscription
- Within 7 days of a payment — full refund of that payment, on request, for any reason. Pro access ends when the refund is issued.
- After 7 days — we do not refund part-used periods as a matter of course, because the plan has already been provided. Cancel and you will not be billed again.
- Accidental renewal — if you meant to cancel and were charged again, tell us within 7 days of the charge and we will refund it.
Bring your own key licence
- A one-time purchase. Refundable within 7 days of purchase if it does not work for you.
- The licence lets you use your own provider API keys. What you spend with that provider is billed by them directly and is not something we can refund — check your provider's pricing before running large jobs.
When the Service is at fault
If a fault on our side stopped you using what you paid for — an outage, a model we withdrew without a comparable replacement, or a billing error — tell us and we will refund the affected period regardless of the 7-day window.
What is not refundable
- Charges billed to you by an AI provider under Bring your own key. Those are between you and that provider.
- Periods where the account was suspended for breaching the Terms & Conditions.
- The free plan, which involves no payment.
How to request a refund
Email support@typeclean.com from the address on your Type Clean account, and say what you bought and when. You do not need to give a reason within the 7-day window.
- We reply within 2 business days.
- Approved refunds are issued within 5–7 business days.
- The money is returned to the original payment method. How long it then takes to appear depends on your bank or card issuer — typically a further 5–10 business days.
Chargebacks
Please email us before raising a chargeback. Almost everything is faster to resolve directly, and a chargeback suspends the account while the bank investigates.
Contact
support@typeclean.com · Terms & Conditions · Service Delivery